Cancellations 

More than three working days before your chosen delivery date 

There is a fee of £1 (covers the transaction costs charged by payment providers).

Less than three working days before your chosen delivery date

As we are a small business, preparation begins in advance, For this reason, cancellation within this period is unfortunately not possible as we have made all the necessary preparations, and this would lead to unnecessary food waste. 

*Working days count from Monday to Friday 

Wrong delivery address

Before the order is shipped, we will email you 1) order confirmation containing the address you have provided. 

If you spot any changes before dispatch, we are happy to make amendments. However, if already dispatched, we can not make any changes and are not responsible for lost parcels.

Refund will not be applicable. 

Issues or faults

Our team will be more than happy to resolve any issues. Please email  contact@thesugarlab.co.uk within 24 hours of your delivery: 1) picture showing fault 2) order number.

We review all complaints however, refunds are subject to management review.